Credit notes

A credit note reduces what a customer owes: goods returned, an overcharge, or a discount agreed after the sale. KRA requires one; you can't just edit an issued invoice.

Crediting an invoice

1. Open the invoice and choose Credit note, or open Sales > Credit notes and choose New credit note.
2. Enter the date and the reason.
3. Choose Credit the whole invoice, or Credit part of it and enter just the lines and quantities being credited.
4. Issue credit note.

It is applied to the invoice straight away. If it is more than the invoice still owes, the rest stays as the customer's credit, which their next payment or invoice can use.

A credit note without an invoice is kept entirely as the customer's credit.

Voiding

A credit note raised in error can be voided with a reason, unless KRA eTIMS has signed it.