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Online shop

Your own shop page on the web, where customers order the products you choose and pay by M-Pesa or when they collect. Orders go straight into MannaBooks; there is nothing to retype.

Opening the shop

  1. Settings > Online shop: tick Shop is open, write a short welcome, and choose:
    • whether customers can collect, you deliver, or both, and the delivery fee;
    • whether they may pay on pickup or delivery.
  2. On each product to sell online, open it in Sales > Products, tick Sell online, and add a picture link if you have one.
  3. Copy your shop link from Settings (it looks like …/shop/your-business) and share it on WhatsApp, Instagram, Facebook or your website.

To let customers pay by M-Pesa when they order, connect your paybill or till in M-Pesa (Daraja). Without it, customers pay when they collect or receive their order.

What customers see

  • Your products with their prices including VAT, by category, with a search. Stock items that have run out show Out of stock.
  • A basket, then their name, phone, collect or deliver (and where), and how they pay.
  • Paying by M-Pesa sends a prompt to their phone straight away; they enter their PIN and the order shows Paid.
  • A private order page that shows where the order is: Received, Confirmed, Ready, Completed. If a prompt failed, they can send it again from there.

Handling orders

New orders appear in Sales > Online orders, with a count in the menu.

  1. Confirm it once you have checked you can fill it; the customer sees Confirmed.
  2. Mark ready when it is packed: Come and collect it or It's on its way.
  3. When the customer has it, choose Collected or Delivered: complete.
    • Paid by M-Pesa online: the payment is used for the sale.
    • Paying now: choose how they paid (cash, M-Pesa code, card or bank).

Completing records a cash sale at the products' prices, with delivery as its own line, and takes the items out of stock. Find it in Sales > Cash sales.

Cancel an order you can't fill, with a reason the customer sees. An order already paid by M-Pesa must be refunded first.

Good to know

  • Stock is checked when the order is placed and again when you complete it; the shop never sells what you have marked out of stock.
  • M-Pesa takes whole shillings, so a total with cents is rounded up on the prompt.
  • The Cashier and Sales roles can handle online orders; completing one also needs the right to record cash sales.